A lot of business today is
conducted on a global scale, and as result, you may have to host a foreigner in
your home, company or travel abroad.
When it comes to
communicating with a foreign guest part of the important things you must get
right are:
Interpersonal Communication
Communication Approach
Being a Good Listener
Taking Control of the
Conversation
Your interpersonal
communication should consist of three parts:
1) What you say,
2) How you say it,
3) How you act.
Your communication approach
should consist of:
S: Smile.
O: Open
gestures.
F: Flexibility.
T: Trust.
E: Eye
contact.
N: Nod.
Be a good listener
1) Maintain
a comfortable body position.
2) Be
attentive.
3) Show
interest.
4) Show
empathy.
5) Ask
questions to check to understand.
6) Listen
between the lines.
7) Avoid
jumping to conclusions.
Take good control of the
conversation
Don’t be afraid to
interrupt immediately if you are not sure you have understood something.
Use appropriate phrases to
slow people down, clarify understanding and say what you think.
Avoid being egocentric. The
word “I” is often a distancing word that separates the speaker from those
he/she wants to connect with.
Keep a conversation going
back and forth. Don’t just ask questions or wait for the guest to ask
questions. Don’t just give short replies. Exchange and share information with
the guest when needed.
Make short summaries at
regular intervals in order to confirm understanding and agreement.
Want more on
international protocol lessons? Learn the etiquette of the specific country or
region you’re travelling to for business. Register today for our
International Etiquette Workshop.
Here’s to more success in
your business.
Your friend and Coach,
Damilola Ogunremi
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