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Be Polite As a Customer

Little manners, as you can see in the picture can always get you what you want. As a customer, your approach can sometimes make the difference in the quality of service you receive from a customer service agent even in unconventional occasions. 

Occasionally or most times we feel because we are owed a service, we then speak down to the customer attendant who eventually would deliver this service. I think we must realize that we are indeed speaking to a human being who's got emotions and not some automated voice recorder. An Empathic request will receive an Empathic answer; remember iron sharpeneth iron.

Use polite approach in your transactions even though the popular catch phrase says customer is king!


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Can't Accept Sincere Apology?

After talking about sincere apology on a platform, a person sent me the below message.

Q. “Damilola, thanks for sharing your post on sincere apology. Some people don’t accept sincere apology no matter how profusely you apologize to them. What should be done in this case?”

A: First of all realize that some people are unable to have control over their emotions once they are upset. Take a different perspective on their dark mood. Give them time to cool off then, apologize again

On that note, the person who is wronged here should know that, harping on a mistake over and over when a sincere apology is offered isn’t polite. Learn to accept sincere apology. What you may do when you are deeply upset and can’t be reasonable enough to accept apologies. Try breathe in and out one… two… and three… And you would be able to grab your strength for self-control.

Do You "Say Sorry" or "I"m Sorry?"

How do you apologize when you’re angry and cross the line? Do you say a quick “sorry” which only makes matter worse sometimes? Saying “sorry” even when you are genuinely sorry doesn’t communicate your sincerity. Instead, what the other person hears is “what are you making such a fuss about this for?”

An even worse form of apology is “Well, I said I’m sorry!” This comes across as “Rest this matter already and get off my back!” This means that simple words of remorse should be enough. If you don’t want hard feelings to exist in your relationships after a fight or misunderstanding, if you want your apologies to be accepted, show that you’re sorry in word and in deed. You should phrase your apology like this, “I’m sorry” instead of “sorry.” 

Using Politeness to Your Advantage

Easy Quiz. Which of these do you agree with?

- Silence reforms your abuser and makes you a humble and a polite person.
- Politely correcting the unkind and inconsiderate deeds of your abuser puts him in his place, thus improving your respect and creating a world in which people treat one another with care, respect, and compassion.

Recently, I used the below scenario in my etiquette class and one of the participating mums attending the class with her teens, said Toyosi’s silence was cool.

Scenario Identifying Demeaning Reference:

Cynthia and Toyosi work on their practical in the school laboratory, and Toyosi by mistake ruins Cynthia’s practical. Cynthia abused Toyosi saying the following: “Dingbat, airhead, stupid, and ugly, fat. You can never do anything right. You are always so dumb! Is this how you want to become a doctor? You should just go and join your wretched pepper seller mother and forget the dream!” and Toyosi said nothing to defend himself.

If others put you down for making a mistake, they are with terrible manners. And you have to correct their bad manners with good manners. I suggested Toyosi could have said something like “I’m sorry, I ruined your practical. I’ll implement the correction you want, but I’m offended by your comment” rather than keeping quiet. Being polite or courteous doesn’t mean you should let people walk all over you.

Most of the misery we experience in life sometimes comes from the terrible things someone said to us at one time or another. As time goes on, the voice or perspective of the abuser gets implanted into our minds in such a way that they start to judge every mistake we make. Furthermore this only happens when we fail to stand up for ourselves at the right time. That’s why sometimes those who are unkind and inconsiderate to you need to be put in their place politely to spare yourself the after effect of abuse.

#Politeness isn’t associated with #weakness or #humility. Politeness is a symbol of strength. It’s an amazingly powerful instrument that can improve your respect, protect your rights, stop rude people in their ways, and even make anyone regardless their high rank apologize to you. Politeness can turn almost any situation to your advantage. #Politeness is not #Weakness. Use #politeness to put others at ease and to stand up for yourself in nearly any situation.

Knowing the proper etiquette and behavior in every situation can be overwhelming. Simplify it with DRS Etiquette and Image Consulting, the key advice and strategies that influence your life with success and manage all your concerns. Write Damilola Ogunremi about your romantic, friendship, family, financial, and workplace problems and get free advice.

What do you think about using politeness to our advantage? Do you agree we need to speak up for ourselves? Share your thought in the comments below. 


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