The Behaviour that Hurts the Business Image

Dear Professional,

How are things with you?

It’s Monday, and I’m back again with expert advice to help you develop key business-building behaviours to distinguish yourself from the competition, grow your business, create the right bond with your employees and cultivate the essential business etiquette to provide better services to your clients. This week’s tip is about handling poor situations with your employees with a positive attitude. Read below.

I remember visiting a small business in Surulere, Lagos some years back when the voice of the owner of the business rang out reverberating through the business building as she shouted raining offensive and shocking abuses on her employees.

At this time, I’ve not set my eyes on her. I only just asked the receptionist, “Please, who is shouting like this, and abusing people?” she said, it’s the owner of the business. I was repelled by her attitude and didn’t want to have anything to do with her business.

I later met the woman, and she was really into the services I pitched to her, and even wanted to buy me off. Nevertheless, I took to my heels. All I could see around her was intense venomous circumstances. I’m pretty sure your reaction might be quite similar.

By expressing strong emotions and disparaging your employees, the only image your existing and potential customers or a business partner receive of your business image is ‘abnormality.’

Whether you’re a manager, salesperson or a small business owner, have a great influence on your staff, their demeanour and attitude. To have a respectable business image, become more remarkably polite with your words and attitudes, also restrain the impulse to belittle the importance of your employees.

Instead of creating a dysfunctional and drama reign working environment, and breaking the important bond between you and your team members, which results in reduced performance, here’s an example of how poor working conditions with your staff can be positive:

๐Ÿ“ŒThink of the messy situations you’re having with your employees from time to time. Have a meeting with them, then point out these faulty conditions that has been happening.

๐Ÿ“ŒClearly outline how you want these situations to be managed.

๐Ÿ“ŒGive definite positive instructions of the behaviours you want from the employees in place of the difficult manners, and when you expect a result.

๐Ÿ“ŒStamp your authority on the challenging circumstances through the use of positive language and right behaviours.

๐Ÿ“ŒConsider making the situations you’re trying to change a ‘this for that' affair by having rewards for those who change, and small penalty for those who slip up.

๐Ÿ“ŒReview the progress of the employees at the end of the week or month.

Join the bosses who have learned to word their dissatisfactions with a positive image of what they want and approach heated situations with their employees quite differently. Register today for our business etiquette course, ‘The Behaviors that Hurts and Behaviors that Helps in Business.’

Make the most of this post to benefit your business. I look forward to hearing your thoughts on it. Click here to browse through our premium training courses in Business Etiquette Acumen and Social IQ Proficiencies. Empower your employees to build the right attitudes and professional behaviour to make an impact on the working environment, develop on current productivity levels thus enhancing the company reputation and profit bottom-line. Contact us today to find out how you can train with us, and learn more about business etiquette training. Save this post for later. Share it with friends and colleagues. Comment, and let us know what you think.

Enjoy growing your business and have a great week! ๐Ÿ’—


Damilola Ogunremi

Business Etiquette Expert, Business Coach and Professional Speaker 

No comments: