Booking Terms & Condition

DRS Etiquette and Image Consulting is a bespoke company that provides training and consultation to businesses and public sector with a focus on increasing organizational productivity and financial bottom-line and building individuals interested in starting etiquette consulting business and educators incorporating etiquette and literacy and phonics into classroom curriculum. We strongly believe good business etiquette intelligence can be leveraged for organizational growth and development.

Booking Terms and Condition
Payment is paid in full before service is performed so there are no misunderstandings in this department.

Deposits and Retainers
For a large project, a deposit (pre-payment) or retainer (monthly fee) is acceptable. Cancellation policy applies to this department.

Cancellation and Reimbursement Conditions
DRS Etiquette and Image Consulting
While best efforts are always made to ensure that programs run as scheduled, DRS Etiquette and Image Consulting reserve the right to modify or cancel a course, an etiquette training package at any time. A refund will be issued for the direct etiquette training ordered fees paid or, where possible, a transfer to another package. 

Client Cancellation
If prior to the commencement of programs, dates are postponed or sessions canceled, DRS Etiquette and Image Consulting Services shall be paid the appropriate postponement/cancellation charge as noted in a contract agreement.

Force Majeure
DRS Etiquette and Image Consulting will use its best endeavors to carry out the Agreement as agreed but will not be liable for the loss (whether direct or consequential) suffered by the Client, in the event of DRS Etiquette and Image Consulting  being unable to complete work in whole or in part due to matters beyond its reasonable control, which expression shall include (but shall not be limited to) acts of God including tempest, fire, earthquakes, or natural disaster; government sanction, embargo, import or export regulation or order; illness, failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services; labor disputes, including strikes, lockouts, boycotts or other industrial action; war, civil war, sabotage or act of terrorism.

Copyright and Intellectual Property  
DRS Etiquette and Image Consulting shall retain ownership of property Intellectual Property Right and all copyright in any workbooks, manuals, and other materials supplied, unless specific agreement is made in writing to assign rights to the Client, as such, all materials provided, either directly or indirectly, are proprietary information of DRS Etiquette and Image Consulting and are to be used solely for individual program for which they are prepared, for instance, they may not be reproduced for usage with another client or program.



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